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1.877.404.BOBA (2622)

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1st USA company to offer bubble tea products online since 2001
  • Tea
  • Flavored Powder
    • What are the ingredients in bubble tea?

      Bubble Tea contains flavor, creamer, sweetener, a liquid base (water or tea) and ice. http://www.bubbleteasupply.biz/bubble-tea-components

    • How many drinks can your 2.2 lbs of powder make?

      If you are using the Bubble Tea Supply's flavored powder and following our suggested recipes, there are approximately 45-50 servings. Compare this to others that offer 18-20 servings per 2.2 lbs bag. With Bubble Tea Supply you get twice the servings!

    • Is there any sugar in the flavored powder?

      The flavored powder is mostly made from crushed natural fruit and a bit of non-dairy creamer and sugar. The non-dairy creamer and sugar is added to the natural fruit powder to help prevent the powder from clumping. However, Bubble Tea Supply makes sure that during the manufacturing of its flavored powders, the flavor is the most important ingredient to create a natural and vibrant taste for customer satisfaction. Please note that creamer and sweetener still needs to be added to the flavored powder to make the perfect bubble tea drink.

    • How many servings are there in a 2.2 lbs. (1kg) flavored powder bag?

      45 - 50 servings which will make 45-50 16oz. drinks.

    • What's the size of one scoop?

      1 ounce. Scoops are provided with every order for our customers. If you are using our recipes to make a drink with products not purchased from our company, it will not make a perfect drink because all products are manufactured differently.

    • Should I use flavored powder or flavored syrup?

      Flavored powder and flavored syrup make different types of drinks. We recommend trying a Deluxe Business Sample kit that offers you the chance to try both syrups and powders. Syrups don't mix well with creamer or milk and will cause the drink to curdle. Syrups are best used to infuse flavors in the teas or to mix with water as a base to make a non-creamy slushy drink. Flavored powders are cream based thus creamer is added to it to make it even creamier and rich to the taste. Flavored powders are best mixed with water or tea as a base to create a creamy slushy drink.

    • Do all bubble tea drinks have tea in them?

      Not all bubble tea drinks have tea in them. Only the drinks that have a tea base have tea in them. The milk tea powders and green tea powders do have tea in them. You can make your bubble tea using the green jasmine tea or black aromatic filter bags But, you don't need to use tea as a base to mix the drink, you can just use water or milk.

    • What are the top five flavors?

      Many people favor the fruity flavors. However, the drinks with some caffeine sell well also. The top five flavors are Honeydew, Taro, Strawberry, Black Milk Tea, Instant Thai Tea.

  • Syrups
  • Tapioca
    • How do I make tapioca?

      Boil water to a rolling boil. Put Tapioca and boil for 15 minutes, take off the heat and let sit with cover on for 15 minutes. After that you drain and rinse the tapioca under water. Put in a container and coat with sugar or sugar syrup. It's similar to making pasta.

    • Do you happen to have the smaller 5 minute Tapioca?

      No, we don't carry the 5 minute tapioca pearl because the quality isn't very good for businesses. Our tapioca pearl only takes 15 minutes to boil and sit for 10-15 minutes.

    • What is the difference between the colored tapioca pearls and the black/brownish tapioca pearls?

      They are both made from tapioca starch. The colored tapioca pearls have pastel colors added to them to make it look more like candy. After cooking them and adding sugar, they have a cotton candy taste. The black/brownish tapioca pearls are the original pearls that were used in the original bubble tea drink. The black/brownish color comes from a bit of caramel added to the starch during preparation. After cooking the black/brown tapioca pearls and adding sugar, it has a sweet caramel taste.

    • How long can I store the raw tapioca in an unopened bag?

      You can store an unopened bag of tapioca pearls for 6-12 months in a cool and dry area. Do not store in the freezer or refrigerator. It will cause the raw tapioca pearl balls to fall apart when opening the bag.

    • After opening the bag of tapioca, what do I do with the unused portion?

      Once the bag of tapioca is opened you need to cook it within a few days to avoid it drying out and crumbling and protect against spoilage.

    • After cooking the Tapioca, do you just let it sit out or keep it refrigerated?

      After cooking the tapioca pearls, put them in a container and coat with sugar or sugar syrup. This should be kept at room temperature or a bit warmer, but do not put in the refrigerator or freezer. The cooked tapioca pearls should be consumed within 8-10 hours.

    • After cooking, how many days it will last?

      After preparing the tapioca pearls, it is highly recommended to use them the same day (within 8-10 hours). Do not store in the refrigerator or in a cold area. The cold air will cause the tapioca pearls to harden and will no longer be chewy or pleasant to eat.

      A hint for home users: prepare tapioca pearls completely, with a coating of sugar. If all pearls will not be consumed, place in a large Ziploc bag and flatten (don't make it too thick). Place in the freezer flat. When ready to enjoy pearls again, break off a piece of frozen pearls and place in BOILING water. Boil for a few minutes till the pearls soften. Rinse under warm water and coat with sugar.

    • Can the pearls be warmed up or cooked in the microwave?

      No, pearls can not be prepared in the microwave. However, if you cook the tapioca pearls and freeze them flat in a zip loc bag, you can reboil a portion in boiling water for a few minutes to get them chewy again.

    • How many drinks can 6.6 lbs of pearls make?

      Approximately 80-100 servings. This will vary depending on the amount of pearls you use per cup. For example, some bubble tea shops serve 1/4 cup of tapioca pearls with drinks, compared to other stores that use 1/3 cup of pearls with drinks. The amount of pearls used in every cup is based on who is preparing the drink.

    • Does your company sell the pearls in little individualized pre-packaged packs? Or is the smallest size is in a 6.6 lb bag?

      Tapioca pearls are prepackaged in smaller sizes for the home and party kits. We have a 2.2 lb. Tapioca pearl bag available.

  • Supplies and Equipment
    • Do you have fat straws?

      We offer straws that come in a bag of 40. For businesses, we offer 4000 straws in a case.

    • Do you have cups?

      We only offer a 500ml (16oz) Translucent Plastic Drinking cups and are sold in sleeves of 100 for $14.99. Wholesale price for businesses and are sold in cases of a thousand and two thousand.

    • What's the size of one scoop?

      1 ounce. Scoops are provided with every order for our customers. If you are using our recipes to make a drink with products not purchased from our company, it will not make a perfect drink because all products are manufactured differently.

    • Is it better to use a blender to make bubble tea?

      Preparing bubble tea can be done with a shaker, blender, or shaved ice machine. We recommend that you try the different methods to see the texture that you want to serve. Some businesses offer customers their choice of preparation, this way you can't go wrong with satisfying your customer.

    • Can I distribute your products?

      We have a variety of distribution programs available. Please email kari@bubbleteasupply.biz for more information.

    • I noticed that some bubble tea shops have a machine that shakes each drink. Do you sell this machine?

      We don't sell shaker machines anymore because we think it's a waste of money. The shaker machine is for novelty. It's not necessary. You can prepare your drinks by shaking it to order, serving it as a liquid or blending it. We do offer Blendtec blenders at great prices if you're interested in blending your drinks.

  • Machines
    • Can I use any cup?

      You can serve your bubble tea drink in any cup. Some people serve bubble tea warm, thus use a cup that can handle the heat. We have two cup sizes available for you, 16 oz (500ml) and 20 oz (700ml).

    • Which machines are necessary to make bubble tea?

      A blender may be used to make bubble tea if making a slushy type of drink. Some businesses use a sealer machine to seal covers on the top of each cup instead of using dome or flat lids. The machines are optional.

    • Do you carry the shaking machine?

      We do not carry the shaking machine because it's expensive and a novelty piece of equipment. We offer different shakers to shake the perfect bubble tea drink or you can make your drink in a blender.

    • How much is the shaker?

      We offer two shakers, a plastic Neptune Ice shaker and stainless steel shaker. They range in price from $6.95 to $26.95.

    • I noticed that some bubble tea shops have a machine that shakes each drink. Do you sell this machine?

      We don't sell shaker machines anymore because we think it's a waste of money. The shaker machine is for novelty. It's not necessary. You can prepare your drinks by shaking it to order, serving it as a liquid or blending it. We do offer Blendtec blenders at great prices if you're interested in blending your drinks.

  • Kits
    • Can I choose the flavors included in the business kit?

      Most times our sample business kits include the most popular items for you to sample. However, if you want only certain flavors included, please call and request this when placing your order. If you're purchasing an EZ Starter kit, Fundraising Kit, or Business Starter kit, you can choose your flavors.

    • Is there a starter sample kit?

      Yes, we have a few. We have sample kits which allow you to sample a variety of products or starter kits that includes everything you need to get going. Which are you interested in?

      The starter kits include the larger size quantity of flavored powder. We have the EZ Starter kit which includes enough product to make about 400 drinks.

      Fundraising Kit which includes enough product to make about 500 drinks.

      Business Starter Kit which includes enough product to make about 1000 drinks.

    • Will it cost me to get a sample?

      We have a variety of kits available for you to choose from. We have Home and Party kits so that individuals can choose one to suit their tasting needs. These smaller kits can serve approximately 40-45 cups or 80-90 cups depends on your needs.

  • Set Up
  • Shipping and Distribution
  • Will Call Orders
    • Is there a charge/fee for Will Call Order?

      There is a $7 charge/fee for retail customer Will Call orders under $50.00 and wholesale customer Will Call orders under $100.00. Retail orders over $50.00 and wholesale orders over $100.00 have no Will Call fee.

    • Is there a lead time on Will Call orders?

      Yes. One business day lead time is needed before a customer can pick up the product.

    • Is it possible to pay cash at the warehouse?

      Only regular existing customers (who have purchased a minimum of 5 times) are allowed to pay cash at the warehouse provided that they provide the exact amount as shown on their invoice. New customers need to pay in advance and in full via credit card.

    • Is it possible to pick up the product on the same day?

      On a case by case basis, this may be possible however, customers will be charged a $10 "Rush/Same day" pick up fee. This is in addition to the Will Call $7 fee if the order does not meet the $50.00 retail order minimum or $100.00 wholesale order minimum.

    • Can a customer just show up at the warehouse and order?

      We strongly recommend that you place an order 24-hours prior to pick up. Bubble Tea Supply's warehouse is not a retail outlet to shop, browse, or get training. When showing up at our warehouse without placing an order 24-hours in advanced and asking for it immediately will access a $17.00 fee to the invoice for Will Call and Rush Charge.

    • What are the Will Call hours of operation?

      Will Call hours are Monday - Friday 8:00am - 4:00pm.

    • What happens if I place an order and don't pick up my products?

      Products will be held at Will Call for a maximum of 14 days from the date of your order. If the order is not picked up withing 14 days, it will be considered a return and the return policy will apply along with the 20% restocking fee will be charged to the customer. If the order is considered a return and goes back to the warehouse, a new order will need to be placed.

    • Retail/Wholesale pricing guideline and when "Will Call" charges applies:

      $0-49.99 retail pricing and $7 will call fee
      $50-99.99 retail pricing but no will call fee
      $100-199.99 wholesale pricing and no will call fee
      $200+ wholesale pricing and free delivery via Fedex on Oahu

  • General Questions
    • What is the difference between BubbleTeaSupply.com and BubbleTeaSupply.biz?

      BubbleTeaSupply.biz is a new site and has wholesale ordering ability.

    • Do you sell bubble tea to the Public?

      Yes, we sell directly to customers for business and for home use. Both can order online at www.bubbleteasupply.biz or call in at 1-877-404-2622.

    • Do you sell wholesale?

      Yes, we sell directly to customers, home users and businesses. Business' minimum order of $200 is required to qualify for wholesale pricing.

    • Where is the product made? Is that where bubble tea is originally from?

      Bubble Tea Supply's products are made in Taiwan where bubble tea first originated about 40 years ago. Bubble Tea Supply exclusively manufactures top of the line products for our customers. No one else carries our brand or mix of products. Bubble Tea Supply has been given the Gold Medal for "Best of the Best" bubble tea products in the country four years in a row.

    • Do you have a bubble tea shop that sells drinks or products to make bubble tea?

      Bubble Tea Supply does not have a store that sells drinks. Bubble Tea Supply is a distributor of products for home users or businesses that want to sell bubble tea drinks.

    • Do you take credit cards?

      We accept all major credit cards, Visa, Mastercard, Discover and American Express. International orders and machine orders require a wire transfer.

    • Are your products manufactured in Hawaii?

      No, we manufacture our products in Taiwan. We have a call center in Hawaii. We also have warehouses in Hawaii, the West Coast and East Coast.

    • Is it ok to use the Bubble Tea name on my shop?

      Bubble Tea is a general term to describe the drink. You can use the words "bubble tea" to say what you are selling.

    • Do all bubble tea drinks have tea in them?

      Not all bubble tea drinks have tea in them. Only the drinks that have a tea base have tea in them. The milk tea powders and green tea powders do have tea in them. You can make your bubble tea using the green jasmine tea or black aromatic filter bags But, you don't need to use tea as a base to mix the drink, you can just use water or milk.

    • How do I create a menu board?

      The best way to create a great menu board is by first sampling the different products that are offered. A great kit to try is the Deluxe Business Sample Kit. This kit has enough products for you to try the different flavors and products, our recommended recipes for each product, and create your own signature drinks. You will find that you can mix a variety of flavors together to create unique items, such as papaya, coconut and banana make a great tropical dream drink. A mix of coconut with strawberry syrup poured on the top creates an island favorite, lava flow. Add pineapple flavored coconut meat with the tapioca pearls and a Deluxe Lava Flow will get your customers coming back for more! Be creative when creating your menu board, sky is the limit.

    • Is it better to use a blender to make bubble tea?

      Preparing bubble tea can be done with a shaker, blender, or shaved ice machine. We recommend that you try the different methods to see the texture that you want to serve. Some businesses offer customers their choice of preparation, this way you can't go wrong with satisfying your customer.

    • Can bubble tea be served hot?

      Bubble Tea can be enjoyed warm. However, if customers are drinking through a straw, remind them to be careful as the pearls and the heated liquid will shoot into their mouths quickly. Enjoying a warm to hot bubble tea may be enjoyed better with a spoon

    • How should I promote this drink that is unknown in my community?

      Promotional posters come with business starter kits, like the Ultimate Business Starter Kit, Business Starter Kit and Fundraising Kit. These eye catchy posters will create curiosity in your customers. Another recommended way to entice your customers to purchase a drink is to let them try an ounce sample of the bubble tea with a few tapioca pearls. They'll get hooked on the cool, refreshing and fruity taste with the pearls on the bottom to enjoy.

    • What is Neptune Ice?

      Bubble Tea Supply brands its products as Neptune Ice. Neptune Ice was chosen since Neptune is the coldest planet in space. We believe our drinks are cool and refreshing to the palate.

    • What is the nutritional value of bubble tea?

      All bubble tea drinks will not have the same nutritional information. Depending on the vendor's supplier, quality of product and recipe used to make each drink, the nutritional values will differ. Companies that use the all-in-one type of products have a lot more creamer and sugar added to their powder mixes. With Bubble Tea Supply, we leave the products in its raw state so that businesses can create the drinks to their customer's needs. You can use creamer, milk, soymilk or rice milk; use honey, brown sugar, white sugar or sugar syrup to add to your bubble tea drinks.

    • What is the nutritional information for a bubble tea drink?

      Bubble Tea Supply's flavored powders and juice syrups are made from real fruit. However, making the bubble tea drink determines the nutrition. We provide a variety of recipes, however, depending on if you use whole milk, non-dairy creamer, skim milk, soy milk, half n half, condensed milk, sugar, sugar syrup, fructose (fruit sweetener), artificial sweetener… There are varieties. Therefore, when you make the product at home you decide what you are putting into the drink. If you need specifics, you can email the company directly at sales@bubbleteasupply.biz. You can also go to the website at www.bubbleteasupply.biz under the bubble tea components section that will give you more detail about what goes into a drink.

    • Are posters or promotional materials provided?

      Posters are available upon request. You can see poster samples on our website under promotional materials. They run for $25 and are a great marketing tool to attract customers.

    • How do you prepare the drink?

      All recipes are included in each order. The instructions are simple to follow and measuring utensils are provided to ensure proper measurement. It's very simple. If you can make instant coffee, you can make this drink. You add all of the powdered ingredients together with ice and water, then blend or shake the drink.

      We have pictures and recipes for Bubble Tea Supply products online at http://www.bubbleteasupply.biz/bubble-tea-recipes

    • Can you refer me to a franchise or can I franchise Bubble Tea Supply's name?

      Bubble Tea Supply is just a supplier of bubble tea products. We are not a franchise and can not recommend you to a good franchise. However, if you are looking for products, we can offer you the highest grade of bubble tea products on the market.

    • How do I qualify for wholesale pricing?

      To qualify for wholesale pricing, minimum order is $200. Wholesale pricing is offered to businesses seeking to add bubble tea products to their existing menu or someone interested in opening a bubble tea business. If you are interested in ordering bubble tea products at wholesale pricing, please register online at www.bubbleteasupply.biz under the business section.

      After submitting a wholesale request, an email will be sent to you with information about wholesale pricing and the ability to order online. When ordering wholesale, please remember to login as a wholesale customer to receive wholesale pricing. Can I help you register your business now so you don't have to do it on your own? How can I help you place your online order?

    • Can I get discounts?

      Are you running a business? Business customers get wholesale pricing. You'll notice on the price list that the more you purchase, the more you'll save.

    • How many drinks can I get out of your products? E.g. tea, pearls, syrups, powders, etc in a 16 oz. Drink?

      Servings per package:

      - 2.2 lbs flavor powder = 45-50 servings (16 oz drink)
      - 6.6 lbs tapioca = 80-100 servings
      - syrup = 20-40 servings (40 fluid ounce size) 1-2 fluid ounces per serving
      - 2.2 tapioca = 25-33 servings

    • What are the top five flavors?

      Many people favor the fruity flavors. However, the drinks with some caffeine sell well also. The top five flavors are Honeydew, Taro, Strawberry, Black Milk Tea, Instant Thai Tea.

    • Is there a minimum order for delivery in Hawaii?

      We only deliver products in Hawaii. The minimum order is $200. Out of Oahu, Hawaii we will ship products USPS or FEDEX.

    • Do you ship internationally?

      Yes, we ship internationally. Please email sales@bubbleteasupply.biz for information regarding international orders. Please note that we only accept wire payment for international orders.

    • I have tried Bubble Tea in ----(state)----, do you supply to those people too?

      We supply to a lot of companies throughout the USA and internationally.

    • I'm having trouble ordering through the internet, what should I do?

      Let me help you place your order through the phone now. What would you like to order?

      Our ordering line is open from 8am to 5pm PST with a representative available to answer your call and take you order on the phone. Speak with a live person to place your order toll free 1-877-404-2622. Canada customers, please call 1-877-404-2622.

    • Are your prices in US dollars or Canadian dollars?

      We are located in the United States, thus our prices reflect US currency.

    • What payment do you take for international orders?

      We only accept wire payments from bank account to bank account when doing an international transaction.

    • Can I just walk into your warehouse to pick up my order?

      No, we ask that you call to place your order ahead of time. Please place your order at least 24-hours in advanced, before picking up your product in our warehouse. If you need a "rush" order of product, please let our telephone representative know that you need a "rush" order and a "rush" fee will be incurred to fulfill your order.

    • Can I go to warehouse and look around to figure out what I want?

      Unfortunately our products are housed in several warehouses and it is not safe for people to be walking around to look at products with moving vehicles. All product descriptions and pictures can be found online at www.bubbleteasupply.biz

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